Terms and Conditions
Part of the attraction of rock climbing and being in the mountain environment is tackling different terrains, in varying weather conditions. Climb Lake District make every effort to minimise potential hazards and take steps to mitigate risks; however, the very nature of rock climbing and travelling in the mountain environment involves a certain level of unavoidable risk of accident and/or injury. By taking part in a Climb Lake District activity, you are aware of and accept these risks.
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All coaching sessions are tailored specifically for each individual according to a client’s goals, experience and average fitness level. A reasonable level of fitness is required.
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Our Climb Lake District coach, Adrian Nelhams, is an IFGMA British Mountain Guide.
These Terms and Conditions must be read in conjunction with your Service Overview which gives more details of your chosen coaching service.
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These Terms and Conditions, together with a completed online Booking Form and the Service Overview will form the contract between us. The contract shall be formed once payment has been received and we have sent you a confirmation email; once this has happened then you are bound by our Terms and Conditions.
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Please note that any agreement between us will be governed by and construed in accordance with the laws of England and Wales and, by booking a coaching service with us, you agree to this and submit to the non-exclusive jurisdiction of the courts of England and Wales.
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1. By making a booking, the customer is entering into a contract with Climb Lake District.
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2. After completing your booking you have 7 days in which to cancel your booking. If you cancel within the first 7 days you will receive a full refund. After the 7-day period you will only be offered an alternative date.
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3. If Climb Lake District must cancel your coaching session before the intended date you will receive a full refund for the session fee. We will always seek a viable alternative if possible. We will not be held responsible to other losses (Accommodation, fuel costs, food etc.) occurred due to the cancellation of the session. For this reason, we recommend you take out cancellation and curtailment insurance.
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4. Climb Lake District reserves the right to vary sessions. This is most likely to be a weather dependent action. We will aim to keep your session as true to your original the booking as possible.
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5. All bookings are made on the basis that clients will observe the safety instructions provided by your Guide. To ignore these instructions, you do so at your own risk. The word of the Guide is final.
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6. Climb Lake District reserve the right to exclude clients from a session if they are not adequately prepared or if their actions will jeopardise their own or the Guides safety.
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7. Climb Lake District accept no responsibility for client’s personal property that may be lost or damaged during a coaching session.
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8. All Climb Lake District Guides are experienced and appropriately qualified to run coaching sessions and will always proceed in a manner to limit the risk of injury. However, clients need to accept that accidents and injuries can happen. By completing a booking with us you accept this risk.
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9. Our responsibility for you on the day of the coaching session begins at the designated meeting point which will be agreed with your Guide. Climb Lake District takes no responsibility for getting you to the beginning of the event.
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10. By completing a booking, you consent to Climb Lake District using any media (including photographs and/or video footage) made of you during the event which may or may not encompass intellectual property rights belonging to you and that these images may be used by Climb Lake District for publicity and training purposes including, but not limited to, websites, marketing material and in the media. If you do not wish for your image to be used, you must inform us before the session.
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By completing a booking you consent to your contact information being held by us. This information will not be passed on to third parties. Your information, any relevant medical issues and information of your emergency contact will however be passed on to your Climb Lake District Guide. We will use your personal information to keep in touch by newsletter and email if you have provided us consent to do so when making your booking.